Legal
Last updated: February 23, 2026
Legal
On this page
dME builds the work browser for SaaS and AI. Our product portfolio includes dME Browser, dME Connect, and dME Secure (collectively, "Services" or individually, a "Service"). These dME Subscription Terms govern Customer's access to and use of dME's Services, including any related software, applications, APIs, documentation, and support provided by dME.
These Subscription Terms of Service (the "Agreement") are entered into between dME LLC, a limited liability company registered in Puerto Rico ("dME," "we," "us," or "our"), and the entity or individual agreeing to these terms ("Customer," "you," or "your"). For questions about this Agreement, contact us at legal@dme.network.
This Agreement becomes binding on Customer on the earliest of: (a) Customer accessing or using any Service; (b) Customer executing an Order Form referencing this Agreement; or (c) Customer clicking "I Agree," "Accept," or any similar button or checkbox presented with this Agreement (the "Effective Date").
The individual accepting this Agreement represents and warrants that they have the legal authority to bind Customer to this Agreement. If the individual does not have such authority, or if Customer does not agree with the terms of this Agreement, Customer must not accept this Agreement and may not use the Services.
"Order" or "Order Form" means any ordering document, online order page, or statement of work executed by the Parties or submitted through dME's website that references this Agreement and specifies the Services, fees, subscription term, and other commercial details.
If Customer purchases access to Services through an authorized dME reseller, distributor, or other channel partner ("Partner"), the following applies:
dME may make the Services available to Customer on a trial or evaluation basis ("Evaluation") for a period not to exceed sixty (60) days from the date of initial access, unless otherwise agreed in writing. During the Evaluation period:
dME may make available features designated as "beta," "preview," "pilot," "early access," or similar designations ("Preview Features"). Preview Features are provided at no additional charge and are subject to the following:
Subject to Customer's compliance with this Agreement and payment of all applicable fees, dME grants Customer a limited, worldwide, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during the applicable Subscription Term, solely for Customer's internal business purposes and in accordance with the applicable Order, this Agreement, and any Documentation.
Customer's Affiliates may use the Services under this Agreement, provided that: (a) Customer enters into an Order on behalf of such Affiliate; (b) Customer remains responsible for such Affiliate's compliance with this Agreement; and (c) such Affiliate's use is subject to all terms and conditions of this Agreement.
Customer will not, and will not permit any third party to:
Customer is solely responsible for procuring and maintaining all hardware, software, network connections, and telecommunications equipment necessary to access and use the Services.
"User" means an individual authorized by Customer to use the Services on Customer's behalf, who has been provisioned with a unique account. Each User account is for a single individual and may not be shared among multiple people.
Customer is responsible for:
Customer must immediately notify dME at support@dme.network upon becoming aware of any unauthorized access to or use of the Services.
If Customer purchases the Services directly from dME:
If Customer purchases the Services through a Partner, all payment obligations are between Customer and the Partner. dME is not responsible for any billing dispute between Customer and a Partner.
As between the Parties, Customer retains all right, title, and interest in and to any data, content, files, or information submitted, uploaded, or transmitted to the Services by or on behalf of Customer or its Users ("Customer Data"). Nothing in this Agreement transfers ownership of Customer Data to dME.
Customer grants dME a worldwide, non-exclusive, royalty-free license to use, process, store, transmit, and display Customer Data solely to: (a) provide, maintain, and improve the Services; (b) provide support to Customer; and (c) create Analytics Information.
To the extent Customer Data includes personal data, the Parties agree that such processing will be governed by dME's Data Processing Addendum ("DPA"), which is incorporated by reference into this Agreement. The DPA is available upon request at legal@dme.network.
dME may generate anonymized, aggregated, or de-identified data derived from Customer Data or from Customer's use of the Services that does not identify Customer, its Users, or any individual ("Analytics Information"). dME owns all right, title, and interest in Analytics Information and may use it for any lawful purpose, including to improve, develop, and operate the Services.
"Confidential Information" means any non-public information disclosed by one Party to the other Party that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. This includes: the terms of this Agreement and all Orders; Customer Data; dME's software, source code, algorithms, product roadmap, and technical information; and business plans, financial information, and pricing.
The Receiving Party will: (a) use the Disclosing Party's Confidential Information solely for the purposes of exercising its rights or performing its obligations under this Agreement; (b) not disclose Confidential Information to any third party except to employees, contractors, agents, and Affiliates who have a need to know and are bound by confidentiality obligations no less protective than those in this Section; and (c) protect Confidential Information using at least reasonable care.
Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was already known to the Receiving Party without restriction; (c) is independently developed by the Receiving Party without use of Confidential Information; or (d) is rightfully received from a third party without restriction.
If the Receiving Party is compelled by law or court order to disclose Confidential Information, the Receiving Party will provide prompt written notice (to the extent legally permitted) so the Disclosing Party may seek a protective order, and will disclose only that portion legally required.
As between the Parties, dME and its licensors retain all right, title, and interest, including all intellectual property rights, in and to the Services, software, Documentation, APIs, and all related technology ("dME IP"). Except for the limited license granted in this Agreement, no rights in dME IP are granted to Customer.
If Customer or its Users provide suggestions, enhancement requests, or other feedback regarding the Services ("Feedback"), Customer hereby assigns to dME all right, title, and interest in such Feedback. dME may use, incorporate, and exploit Feedback for any purpose without restriction, attribution, or compensation.
The Services may include software components licensed under open-source or third-party licenses. A list of such components and their applicable licenses is available upon written request to legal@dme.network.
Customer represents and warrants that:
dME warrants that during the Subscription Term, the Services will perform materially in accordance with the applicable Documentation. This warranty does not apply to: (a) Evaluations or Preview Features; (b) issues caused by Customer's equipment, software, or network; (c) unauthorized modifications to the Services; or (d) use of the Services in violation of this Agreement.
Customer's sole and exclusive remedy for any breach of the warranty above will be, at dME's option: (a) commercially reasonable efforts to repair or correct the non-conforming Service; or (b) if dME is unable to correct the non-conformity within thirty (30) days, termination of the affected Order and a pro-rata refund of any prepaid Fees for the remainder of the Subscription Term.
EXCEPT FOR THE LIMITED WARRANTY ABOVE, THE SERVICES, SOFTWARE, DOCUMENTATION, AND ALL OTHER MATERIALS PROVIDED BY DME ARE PROVIDED "AS IS" AND "AS AVAILABLE." DME DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. DME DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THIS AGREEMENT, REGARDLESS OF THE THEORY OF LIABILITY AND REGARDLESS OF WHETHER SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID OR PAYABLE BY CUSTOMER TO DME DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Each Party's total aggregate liability for claims arising out of or related to: (a) a breach of confidentiality obligations; or (b) a data breach involving Customer Data or personal data, will not exceed two times (2x) the cap described above.
The limitations in Sections 13.1 and 13.2 will not apply to: (a) Customer's payment obligations; (b) Customer's indemnification obligations; (c) either Party's liability for gross negligence or willful misconduct; or (d) either Party's liability for death or personal injury caused by its negligence, or for fraud.
Customer will indemnify, defend, and hold harmless dME and its officers, directors, employees, agents, and Affiliates from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
The indemnified party must: (a) promptly notify the indemnifying party in writing; (b) grant the indemnifying party sole control over the defense and settlement; and (c) provide reasonable cooperation at the indemnifying party's expense. The indemnifying party will not settle any claim in a manner that imposes obligations on the indemnified party without prior written consent.
The Services may include features that incorporate artificial intelligence or machine learning technology ("AI Features"). AI Features may be designated as generally available or as Preview Features. dME may modify, update, or discontinue AI Features at any time.
Customer Data will not be used to train, fine-tune, or improve any third-party artificial intelligence or machine learning models without Customer's prior written consent. dME may use Customer Data to provide and improve the AI Features within the Services, subject to this Agreement and the DPA.
Customer is solely responsible for:
AI Output is generated by automated processes and may be inaccurate, incomplete, biased, or otherwise unreliable. dME makes no representations or warranties regarding the accuracy, completeness, reliability, legality, or fitness for any purpose of AI Output. AI Output does not constitute professional, legal, financial, or medical advice.
The Services may enable Customer to integrate with third-party applications, platforms, services, or content ("Third-Party Services"). Third-Party Services are provided by third parties and are not part of the Services.
Customer's use of any Third-Party Service is subject to the applicable third-party terms. Customer is solely responsible for reviewing and complying with such terms.
dME does not endorse, control, or assume any responsibility for any Third-Party Service, including its availability, accuracy, security, or data practices. dME may add, modify, or discontinue support for any Third-Party Service integration at any time.
This Agreement commences on the Effective Date and continues until all Orders have expired or been terminated.
The initial subscription period is specified in the applicable Order. Upon expiration, the subscription will automatically renew for successive one-year periods, unless either Party provides written notice of non-renewal at least sixty (60) days prior to the end of the then-current term.
Either Party may terminate this Agreement or any Order if the other Party materially breaches this Agreement and fails to cure such breach within fifteen (15) days after receiving written notice. dME may also terminate immediately upon written notice if Customer violates the Restrictions or if Customer's use poses a security risk.
Upon termination or expiration: (a) all licenses cease; (b) Customer will discontinue use and delete dME software; (c) each Party will return or destroy the other's Confidential Information; (d) Customer will have thirty (30) days to download Customer Data; and (e) Customer will pay all Fees incurred through the date of termination.
dME will not use Customer's name, logo, or trademarks in any marketing materials, press releases, case studies, customer lists, or public-facing communications without Customer's prior written consent. Any approved use must comply with Customer's trademark usage guidelines, if provided.
This Agreement, together with all Orders, the DPA, and any documents incorporated by reference, constitutes the entire agreement between the Parties with respect to its subject matter and supersedes all prior agreements, proposals, negotiations, and communications.
dME may update this Agreement from time to time. For material changes, dME will provide at least thirty (30) days' prior written notice. Changes become effective upon the start of the next Renewal Term or upon execution of a new Order, whichever occurs first.
Neither Party may assign this Agreement without prior written consent, except that either Party may assign in connection with a merger, acquisition, or sale of substantially all its assets.
This Agreement will be governed by the laws of the Commonwealth of Puerto Rico, without regard to its conflict of laws principles. Each Party submits to the exclusive jurisdiction of the courts located in Puerto Rico.
The Parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship.
Neither Party is liable for failure or delay in performing its obligations (other than payment) to the extent caused by circumstances beyond its reasonable control. If a Force Majeure Event continues for more than sixty (60) days, either Party may terminate the affected Order.
All notices must be in writing and will be deemed given when: (a) delivered personally; (b) sent by confirmed email; or (c) sent by nationally recognized overnight courier.
If any provision is held unenforceable, the remaining provisions will remain in effect. Failure to enforce any provision is not a waiver.
Customer will comply with all applicable export control and trade sanctions laws and regulations.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY IRREVOCABLY WAIVES ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THIS AGREEMENT.